Five jobs, one conversation

Answers customer questions

From your own information

Cleat answers with what you told it: your hours, your prices, where you are, what you do, how long something takes. Not a guess, and not a generic answer borrowed from somewhere else.

When something is not in what you have given it, it says so and passes the question to you rather than inventing an answer about your business.

• Answers built from your description of your business
• Says when it does not know, and hands the question over
• Uses your wording, your hours and your prices
• Answers when you are closed, asleep or busy

Manages your messages

One place, nothing missed

Questions from your website and the replies that follow land in the same conversation. You can see what was answered on your behalf and what is still waiting for you.

Nothing is buried in a second inbox, and you do not have to remember where a customer got in touch.

• Customer questions and your replies together
• A clear view of what has been answered and what has not
• Take over a conversation at any point
• One thread per customer, so you can see the history

Keeps your customer list

Built as you talk

Every person who gets in touch is added with what they asked for, as it happens. No spreadsheet to keep tidy, and no separate system that has to be updated by hand.

When you want to tell a group of customers something, the list is already there and already current.

• Names and contact details saved as they arrive
• What each person asked about, kept with their record
• People who ask to hear from you are added with their agreement
• Ask for it in the chat: "who booked last month?"

Books appointments

Into the gaps you have

You tell Cleat the hours you work and how long a job takes. It offers the times that are actually free, takes the booking and puts it in your diary — including the back and forth when the first time does not suit.

• Offers only the times you are free
• Takes the booking and keeps your diary straight
• Handles the changing of times without you stepping in
• Works for a table, a slot, a visit or a call

Reminders and follow-ups

Without you remembering

A short message the day before an appointment. A note afterwards asking how it went. A nudge to the person who asked about a price and never came back. Set it once in the chat and it runs from then on.

• Reminders before appointments, on your timing
• Follow-ups after a visit or an enquiry
• Written in your voice, not a template that sounds like a robot
• Replies come back to you in the same conversation